i have been using a php-based program called eticket to keep track of all my customer’s helpdesk requests for my consulting business for awhile now. it’s really easy to setup and use, so i thought i’ll post my setup steps to help anyone else out.

first download the latest version of eticket from the sourceforge website, then move the file to your server via ftp, ssh, etc… and unzip the archive to an appropriate directory.

create a mysql database and assign a user for the database.

mysql -u root -p

create database eticket;

x11vnc is a VNC server that shares your physical X session. These instructions are designed for Ubuntu and its sister projects, but will also work for other GNU/Linux distributions with minor changes (such as using su rather than sudo).

This guide is written for the absolute beginner. These instructions apply to Ubuntu 6.06 (Dapper Drake).

Ubuntu is a powerful platform on which to run a server. This guide will help you experiment with web server technology. Experimenting with Ubuntu will help you find which technology or [WWW] web application best suits your needs before you have to commit to a third-party web hosting contract. You may even choose to host your server yourself.

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